General EAA Terms and Conditions


Tickets are non-transferable and cancellation fees will apply. They are valid for the person named on the ticket only. In case of illness or injuries, Evergreen is not responsible of any compensation. The customer must be covered by a insurance company.

Evergreen Alpine Academy will not be held liable for any accident before, during or after lessons or programs. The participants themselves are responsible for appropriate travel/ holiday/ recreational insurance.

Cancellation of Evergreen Alpine Academy classes due to inclement weather conditions (“Force Majeure” clause) will not be compensated.


CASI / CSIA Cancellation policy Instructor courses


CANCELLATIONS
All cancellations made 10 days or less before a scheduled course will not be refunded.
If cancelled more than 10 days before the course an administration fee of 10,000 JPY will be taken out of the refund.

RE-SCHEDULE (Change dates of the program booked)
Re-schedule a program will be consider as a cancellation if the request is made 10 days or less before and it will not be approved or refunded.
If request of re-schedule is done by more than 10 days before the course an administration fee of 5,000 JPY will be charge.

Please note we do not accept cancellations left on our answer phone. Office hours are 8am – 5pm every day (except January 1st – we are closed)


Private sessions & Freeride programs Cancellation policy


CANCELLATIONS

A cancellation charge may be withheld for all cancellations made within 7 days a scheduled lesson/ tour /service
• 7 days to 48hrs before lesson start time: 30%
• Up until 11am the day prior to the lesson 50%
• After 11am the day prior to the lesson: 100%

RE-SCHEDULE (Change dates of the program booked)
Re-schedule a program or session will only be valid previous request and approval of 7 days in advance and it will have an administration fee of 5,000 JPY will be charge.

Please note we do not accept cancellations left on our answer phone. Office hours are 8am – 5pm every day (except January 1st – we are closed)


Gap Year Cancellation policy


Gap Year Programs have their own policy which include Terms and conditions, responsabilities and cancellation policy. For more information, please contact directly to academy@evergreen-hakuba.com

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